Returns & Exchanges

At Chema, we want your home to be your sanctuary, which is why we offer a 30-day hassle-free return policy on all our furniture and decor. If a piece doesn't perfectly fit your space, we are here to help you find the right replacement or provide a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location or schedule a home pickup for larger furniture.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing